Terms & Conditions

You must be at least 18 years old and able to form a binding contract to use the Service. You must register with an accurate phone number and verify it via a one-time code. You are responsible for keeping your account credentials secure and for all activity under your account.

Jamogo provides a technology platform that connects riders with independent drivers for point-to-point and shared (pooled) trips. Jamogo is not a transportation carrier and does not itself provide transportation services. Drivers using the Service are independent and are solely responsible for the trips they provide, compliance with applicable transport and licensing laws, and the condition and safe operation of their vehicles.

• When requesting a ride, you propose a fare for your trip. Drivers may accept your offer or send a counter-offer, and you may counter in return. A trip is only booked once both parties agree on a fare.
• You may choose to ride Solo (a private trip) or Pool (shared with other riders travelling a similar route) at the fare and terms shown before you confirm the trip.
• Any "recommended" fare range shown in the app is an estimate only and is not a guaranteed or fixed price.
• Once a fare is accepted by both parties, it is binding for that trip, subject to reasonable adjustments for verified changes in route or trip parameters.

Rides are paid for using your in-app wallet, which you top up via supported mobile money channels. Wallet top-ups are subject to the terms of the relevant mobile money or payment provider. Wallet balances are non-transferable and, except where required by law or expressly stated in the app, non-refundable. You are responsible for any fees charged by your mobile money provider.

Either party may cancel a trip before it begins. Repeated late cancellations or no-shows, by either riders or drivers, may result in a cancellation charge, temporary restrictions, or account suspension, as disclosed in the app at the time.

You agree not to:

• Provide false identity, contact, or payment information.
• Use the Service for any unlawful, fraudulent, or abusive purpose.
• Harass, threaten, or endanger other users, including co-riders and drivers.
• Manipulate fares, ratings, or offers in bad faith.
• Interfere with the operation or security of the Service.

We may investigate and take action, including warnings, suspension, or termination, in response to violations of this section.

The Service includes optional safety tools such as live trip sharing with trusted contacts and an emergency SOS button. These tools are provided to assist you and do not replace contacting local emergency services directly where appropriate. Jamogo does not guarantee any particular response time or outcome from use of these features.

Riders and drivers may rate each other after a trip. Ratings and feedback must be honest and are used to maintain the quality and safety of the Service. We may use ratings to restrict access for users who fall below acceptable standards.

The Service, including its design, branding, and underlying software, is owned by Jamogo or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, or distribute any part of the Service without our prior written consent.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Jamogo does not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that any driver or rider will meet your expectations.

To the fullest extent permitted by law, Jamogo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or goodwill, arising from your use of the Service or any trip arranged through it. Jamogo's total liability for any claim arising out of these Terms shall not exceed the amount you paid through the Service in the three months preceding the claim.

You agree to indemnify and hold Jamogo harmless from any claims, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any law or the rights of a third party.

We may suspend or terminate your access to the Service at any time, with or without notice, for violation of these Terms, suspected fraud or abuse, or as required by law. You may stop using the Service and request account deletion at any time.

These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall first be addressed through good-faith negotiation, and if unresolved, submitted to the exclusive jurisdiction of the courts of Ghana.

We may update these Terms from time to time. We will notify you of material changes through the app or by other reasonable means before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to legal@jamogo.hoveritx.com.