Privacy Policy

Information you provide:

• Account details - name, phone number, email address, and profile photo.
• Identity verification details, where required for driver accounts.
• Saved places (e.g. home, work) and trusted contacts you add.
• Payment and mobile money details used to top up your in-app wallet.
• Messages, ride offers, counter-offers, and support requests you send through the Service.
• Ratings and feedback you give or receive after a trip.

Information collected automatically:

• Location data before, during, and after a trip (see Location data).
• Trip details - pickup and drop-off points, route, distance, duration, fare offered/accepted, and ride mode (Solo or Pool).
• Device information (device model, operating system, unique identifiers) and app usage data.
• One-time verification codes sent to your phone number via SMS to confirm you own the number.

• To create and secure your account, and verify your phone number.
• To match riders and drivers, calculate and negotiate fares, and provide live trip tracking.
• To process wallet top-ups and ride payments.
• To power safety features such as live trip sharing and emergency SOS.
• To provide customer support and respond to enquiries or disputes.
• To detect, investigate, and prevent fraud, abuse, and violations of our Terms & Conditions.
• To improve and personalise the Service, and to comply with legal obligations.

Jamogo collects precise location data from your device when the app is in use, and for a limited time in the background during an active trip, so that we can match you with nearby drivers or riders, provide turn-by-turn routing, calculate fares, and support the safety features described below. You can control location permissions through your device settings, but some features of the Service will not work without location access.

We share information only as needed to operate the Service:

• With other users:when you're matched for a trip, the other party (rider/driver/co-rider) sees your name, photo, rating, approximate location, and trip details necessary to complete the ride.
• With service providers: including our SMS provider (for phone verification), mobile money and payment processors, mapping and routing providers, and cloud hosting providers - each bound by confidentiality and data protection obligations.
• With trusted contacts: if you use safety features, as described in Safety features below.
• For legal reasons: where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Jamogo, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy continuing to apply.

We do not sell your personal information.

If you add trusted contacts, you may choose to share your live trip status and location with them. If you trigger the emergency SOS feature, we share your live location and trip details with Jamogo's safety team and, where enabled, your trusted contacts, to help coordinate a response. These features are provided as an aid and do not guarantee a particular outcome or response time.

Wallet top-ups and payments are processed through mobile money and payment partners. Jamogo stores transaction records (amount, date, status, and related trip) but does not store your mobile money PIN. Payment partners handle your payment credentials under their own privacy and security terms.

We retain account and trip information for as long as your account is active and as needed to provide the Service, resolve disputes, meet legal and regulatory obligations, and enforce our agreements. When no longer needed, information is deleted or anonymised.

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

• Access, correct, or update your account information from within the app.
• Request a copy of, or deletion of, your personal information, subject to legal and operational retention requirements.
• Manage location, notification, and contacts permissions from your device settings.
• Delete saved places or trusted contacts at any time.

To exercise these rights, contact us using the details below.

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by other reasonable means before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, contact us at privacy@jamogo.hoveritx.com.